Principal Tech Program Manager, Zuma

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Amazon Search team creates powerful, customer-focused search and advertising solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day.

Our team is responsible for running large programs for Amazon Search including Rufus.

In this role, you (as a Principal TPM) will be leading a flagship S-team goal for Amazon Search to enable Off-Amazon Selection on Amazon (https://www.aboutamazon.com/news/retail/search-products-amazon-shopping-feature). You will partner with Product/North America Stores/ASCS and IOP teams to deliver a program end to end. for each workstream, stakeholders to define the product vision and roadmap in a data-driven and working backward (from customer) approach. Where applicable, you will also work with PEs and Senior PEs (architects) on a day-to-day basis to draw technical design/approach documents. And finally, you will work with engineering teams across the globe to own the actual product execution cycle (develop, test, and launch). Along the way, you (as the program leader) will be responsible for defining how the product roadmap is delivered (delivering value in incremental phases, or in one go), bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and when necessary make trade-offs by balancing the business needs versus technical constraints.

To fulfil this role, you will need to possess strong program management skills and be comfortable to operate at scale, and will have experience in leading large cross-functional and cross-organizational programs. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, negotiation skills, ability to influence, and ability to remain calm are essential to succeed in this role. You will be joining a select group of people making history by building products that will be used by millions of customers across the globe.

Key job responsibilities
Key job responsibilities
• Leverage deep knowledge of the core system technologies and broad understanding of company systems/technologies to drive design for the programs you own
• Show strong bias for action and handle multiple priorities simultaneously
• Be the interface between the product teams and the development teams, define requirements, negotiate priorities, and deliver the right solutions and mechanisms
• Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications
• Make the right feature trade-offs to ship software without compromising customer experience and business relevance
• Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices.
• Represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders up to 3 levels above

A day in the life
Key Responsibilities
- Thinking big and working with senior leadership, business stakeholders and engineering teams to define vision, strategy and requirements.
- Delivering results by driving execution of programs spanning multiple organizations from design to rollout.
- Earning trust through regular communication with stakeholders of all levels.
- Management/stakeholders/partner teams on status, risks and change control.
- Owning all metrics around initiative goals you define.
- Being resourceful and creative to overcome obstacles and turn challenges into opportunities.