Operations Engineer , AWS Managed Services

- 1 + years of relevant experience and troubleshooting experience to resolve straightforward Linux and network related technical problems.
- Troubleshoot basic connectivity problems across the different layers of the OSI model from the Linux stand point of view using tools like ping, traceroute, ifconfig, tcpdump, etc.
- Basic understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT Perform and basic networking administration tasks like being able to connect an individual PC to the network/internet and set FW rules.
- Bachelor's Degree in an engineering or IT related discipline.
- Experience with AWS or other Cloud technology
- Other programming languages (Python, Java, C++, C#, Ruby, Bash and PowerShell)Experience with virtualization technologies (Hypervisors, VMware, Xen).
- Experience managing full 3-tier architecture (Presentation, Application, and Data tier).

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Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Overview

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have a strong technical background in application management and software development including SSM, Cloud Formation, Python, and at least one popular programming language. Do you have experience as a Systems Administrator working with Linux or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for!

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

- Learn and use ground-breaking technologies
- Troubleshoot application deployments, recreate customer issues, build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Build and maintain Cloud Formation templates and shell scripts to automate and deploy AWS resources and configuration changes
- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Write tutorials, how-to videos, and other technical articles for the AWS customer community
- Work on critical, highly complex customer problems that will span multiple AWS services


A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.