IT Support Engineer, Project Kuiper

- Bachelor's degree in IT, computer science or equivalent
- 3+ years experience working with Windows and Linux Server technologies
- 3+ years experience working with Microsoft Office products and applications, and Cisco IOS (CLI) experience
- 3+ years of PC repair, troubleshooting, and deployment experience (i.e. Windows, Linux)
- 3+ years of basic lan networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Experience supporting video conference and teleconference equipment
- Experience driving IT projects to completion with little supervision
- Ability to manage high priority projects and explain complex IT concepts in simple terms
- Experience with macOS
- Experience in manufacturing or industrial environments
- Proficiency with one or more programming/scripting languages.
- Network Certification (CCNA) is preferred.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
DESCRIPTION
Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper Labs and Mission Operations. As an IT support engineer, you will provide technical support for end user devices, network equipment and critical infrastructure equipment in our Lab and Mission Operations facilities.


Key job responsibilities
- Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
- Define requirements and manage delivery of IT projects that involve multiple technical teams
- Lead continuous improvement efforts
- Audit the quality of technical work performed and provide constructive feedback when necessary
- Automate manual tasks; create/improve small tools that help make team operations more efficient
- Participate in hiring, training and development of others
- High attention to detail and capable of managing multiple priorities simultaneously
- On-call for high-severity issues outside standard hours
- Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
- Ability to travel international up to 10%

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily stand up and work on projects and support tickets. While participating on a rotating on-call schedule, you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class services to the Lab and Mission Operations teams.