DSP Recruiting Manager / Road to Ownership Lead, Last Mile Account Management

- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Bachelor's degree
- Business level in Japanese and English (verbal and written)
- Experience with working with internal and external stakeholders / customers
- Experience analyzing data and best practices to assess performance drivers
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Excited about working in a diverse group and contributing to an inclusive culture
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. AMZL aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies.
Amazon is looking for a JP R2O Lead and DSP Recruiting Manager who will establish an R2O strategy in JP working closely with the EU’s R2O team and execution plans to acquire partners with entrepreneur mindset. R2O, which stands for Road to Ownership, is an entrepreneur development program which drives lead generation of quality DSPs while providing the career development opportunities. This role also manages annual DSP recruiting targets and establishes robust processes that enable recruitment of high quality partners at speed and scale while retaining positive candidate experience.
The successful candidate in this role is a goal-driven, process focused with continuous improvement mindset and highly motivated individual. The candidate has proven history of project management with ability to manage multiple projects, excellent communication skills and is able to articulate compelling value proposition. The candidate has an ability to navigate in highly ambiguous situations and enjoys working in a fast-paced environment. The candidate works well with internal and external contacts and understand the questions and concerns and properly address and demonstrated openness to new idea and embrace outside of the box thinking.

More Information
• The official website to introduce the DSP program: https://logistics.amazon.co.jp/
• Press Release for new generation DSP program: https://amazon-press.jp/Logistics/Logistics/Press-release/amazon/jp/Ops/230330_New-DSP/
• Amazon Blog that introduces new entrepreneur development program: https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-empowers-entrepreneurs-wishing-to-launch-delivery-businesses
• Amazon Blog that talks about opportunity for entrepreneurs: https://www.aboutamazon.jp/news/delivery-and-logistics/interview-on-the-highlight-of-starting-logistic-business

Location:Tokyo Office

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities
- Drive an R2O strategy as a JP program lead and build a robust execution plan to acquire targeted partners.
- Lead all aspects of R2O program, including lead generation, curriculum, working with external vendors, implementation of internal training, communication and preparation for events.
- Build partnership with EU's R2O team and meet with them in regular cadence.
- Treat candidates as customers, keep them engaged and ensure positive candidate experience.
- Work closely with JP's marketing manager to plan marketing plans and budgets.
- Take ownership of the team’s annual DSP recruiting targets and DSP acquisition pipeline, from lead to offer acceptance. Identify recruiting risks and propose counter measures.
- Work closely with wide range of stakeholders to ensure launch readiness before the candidate is finalized and escalate for support to remove any blockers.
- Plan and implement acquisition initiatives to convert lead to application with high quality prospects into the pipeline.
- Own the recruiting KPIs and build a mechanism to provide complete view of candidate status and launch forecast to stakeholders and leaders with valuable insights.
- Regularly review the recruitment process and enhance processes and guidelines to ensure compliance and bar raising partners into network.