Cloud Support Engineer - Networking

- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related experience in a technical position
- 3-15 years of experience in network/system administration
- Experience configuring and troubleshooting software-based VPN solutions such as Openswan, Libreswan, Strongswan, Quagga, pfSence, Vyatta and/or Windows
- Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
- Understanding of firewall concepts and rules
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

The AWS Support team is seeking engineers that enjoy solving problems, troubleshooting complex issues, working with customers, and have a strong technical background in networking technologies including DNS, Load balancing, IPsec, SSL, TCP/IP, Routing, Switching and physical connectivity. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Network/System administration, working with networking hardware and software and understand the advantages of working in a highly distributed virtual environment, you might be the person we are looking for!

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

Learn, support, and use groundbreaking technologies
Field and manage technical customer issues via phone, chat and email
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
Drive customer communication during critical events
Create knowledge articles, videos and other technical articles for the AWS customer community



About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.