Amazon

Cloud Support Engineer – DevOps (Mandarin speaker)

Dublin, Ireland
Docker Puppet Ansible Bash PowerShell Ruby Kubernetes Chef Python Node.js Git AWS
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Description
- Fluent in mandarin
- Kubernetes management and troubleshooting knowledge and experience
- Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes) Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
- Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) Troubleshooting skills at multiple levels of complexity
- Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible) Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS) Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
- Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon Web Services (AWS) 是全球最全面和廣泛採納的雲端平台,透過全球資料中心提供超過 200 項功能完整的服務。數百萬個客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構—都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。我們的目標是成為世界上最以客為尊的公司,獲得全球各行業客戶的認同及信任。

AWS Premium Support為全球客戶提供專業的技術建議,協助他們於AWS雲端平台達到商業目標。身為AWS Premium Support的團隊成員,您將接觸到最先端的技術,並與重要的企業客戶及內部工程團隊直接合作。您想加入全球最大的雲端運算公司嗎?您希望成為新世代的雲端專家嗎?您有興趣協助客戶更有效的改善流程嗎?歡迎加入我們!

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team in Taipei you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.

Do you have an interest in helping customers understand application architectures, integration approaches, or how to intelligently utilize their data? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? Would you like to become an expert in the latest cloud computing technologies?

【選擇Premium Support團隊】
團隊:您將與一群對雲端運算充滿熱情及才能的同事合作,與客戶共創價值。
職涯:我們為員工規劃完整的發展計畫,協助您在組織內達到職涯目標。
訓練:公司具備豐富的訓練資源,讓您可以於工作中成功,同時培養原有領域及全新知識。
工作:我們注重工作生產力與靈活性,Premium Support員工可根據發展階段及需求和主管討論合適的工作地點選項(辦公室/遠距/混合)。部門遵循follow-the-sun模式,夜間時段會交接給其他國家的團隊。您沒有on-call的需求,但可能會於週二-週六或週日-週四工作。

- Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.
- We operate on a follow-the-sun model - when our work time ends, we handover to other Premium Support teams at other locations. Some weeks may include a Saturday or Sunday, for example Sunday-Thursday or Tuesday-Saturday. We have options to work mainly from home, in-office, or a combination of the two.

【工作職掌】
身為技術專家,您每天皆會迎接新的挑戰,了解雲端服務如何運用在不同產業及規模的客戶端。透過電話、郵件或網站等管道深入客戶的問題,運用專業知識為客戶量身打造解決方案,並執行故障排除。除了接觸到多樣化的使用情境外,您亦需要指導其他新進同仁、分享技術文章、和內部團隊合作解決問題或優化流程,以完成策略性的目標。

Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

A Cloud Engineer in the DevOps/Kubernetes group supports our customers who use AWS services deploy and run containerised workloads. In this role, you will work with customers using AWS Services including ECS, EKS, Elastic Beanstalk, Fargate, OpsWorks, and more.

A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

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