Cloud Support Associate Intern (CAN)

• Candidates must be able to work from one of two Canada building locations: Toronto, ON or Vancouver, BC.
• Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026.
• Experience or coursework in networking and operating systems
• Knowledge of internet fundamentals and cloud computing concepts
• Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for one of 2 core site locations: Toronto, ON or Vancouver, BC.

Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as class or other employment during the Amazon work-day. Applicants must have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. In addition, applications must have a graduation conferral date between December 2025 and August 2026. Interns in this role must be able to begin employment on May 19th, 2025 (reserved for students in a semester program) or June 16th, 2025 (reserved for students in a quarter program) and complete a full 12 week internship.

Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. If this sounds exciting to you - come build the future with us!

Key job responsibilities
• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions
• Collaborating with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques
• Applying new skills through customer case simulations

A day in the life
Working with Amazon's Cloud customers to ensure IT support when needed.

About the team
Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues.