Applied Scientist

- Experience programming in Java, C++, Python or related language
- Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse
- Experience implementing algorithms using both toolkits and self-developed code
- Have publications at top-tier peer-reviewed conferences or journals

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually
We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience.

This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.

Key job responsibilities
- Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time
- Power intelligent routing decisions across hundreds of millions of annual customer contacts
- Directly improve both customer experience and associate satisfaction through model-driven decisions
- Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation
- Deploy science into production systems serving real-time decisions