Description
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services, distributed systems, and web application development
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The Amazon Kindle Engineering Support team provides production engineering support to the Kindle digital product family of development teams. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, in multiple choice of languages, including Python, Java, or shell scripts and sometimes with full stack web technologies.
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
A day in the life
In this role you will have an opportunity to collaborate with business teams, principal engineers, and senior engineers to build solutions. You will not only address customer tickets but also have an opportunity to build tech solutions.
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services, distributed systems, and web application development
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The Amazon Kindle Engineering Support team provides production engineering support to the Kindle digital product family of development teams. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, in multiple choice of languages, including Python, Java, or shell scripts and sometimes with full stack web technologies.
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
A day in the life
In this role you will have an opportunity to collaborate with business teams, principal engineers, and senior engineers to build solutions. You will not only address customer tickets but also have an opportunity to build tech solutions.
Other Jobs from Amazon
Sr. Product Manager Tech, US Spanish Language
Seattle, WA
US
Systems Engineering Manager
Sydney, Australia
Melbourne, Australia
Software Development Engineer III, Alexa Connected Devices
Bengaluru, India
Software Development Engineer II, Amazon Music Subscription Payments
Bengaluru, India
Software Development Manager, Amazon Pay
Bengaluru, India
Similar Jobs
Sr. Manager Silicon Design Engineering
Hyderabad, India
Senior Production Engineer - Storage
Remote
Australia
Senior Formal Verification Engineer
Bengaluru, India
Senior Methodology Software Engineer
Santa Clara, CA
US
Senior Silicon Validation and Productization Engineer
Santa Clara, CA
US
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
