Application Engineer

- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Knowledge of web services, distributed systems, and web application development

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Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.

Software deployment support in staging and production environments

Develop GenAI tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more application or components

Troubleshooting & Mitigating Service Level issues, Fixing and automating the manual process and providing the resolution to customer issues related to Services either provide the resolution by fixing the issue through config or code change.

Work with Dev team for handing-off or taking over active support & development issues and creating a team specific knowledge base and skill set

About the team
ABPX Support Engineering Team manages three different charters such as Amazon Business Payments, Invoicing and Lending Charters.