Description
- 2+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Want to know how Kindle Operating System works? Do you have amazing problem solving skills in debugging/identifying issues within the operating system stack? Look no further!
Amazon Kindle is a customised operating system that is purpose built and optimised for book reading (and note-writing) purposes. As a support engineer, you would be mining through large set of logs to identify patterns of data. You would also own monitoring key metrics, maintain dashboards for them and also create automated alarms to detect failures. You will partner with multiple teams internally for successful root-causing of issues and in creating generic dashboards to monitor health of Kindle.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key job responsibilities
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Want to know how Kindle Operating System works? Do you have amazing problem solving skills in debugging/identifying issues within the operating system stack? Look no further!
Amazon Kindle is a customised operating system that is purpose built and optimised for book reading (and note-writing) purposes. As a support engineer, you would be mining through large set of logs to identify patterns of data. You would also own monitoring key metrics, maintain dashboards for them and also create automated alarms to detect failures. You will partner with multiple teams internally for successful root-causing of issues and in creating generic dashboards to monitor health of Kindle.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key job responsibilities
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
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