Principal Service Reliability Engineer

Location: Bogota

Remote Type: Hybrid

Time Type: Full time

Job Description

** All CVs must be submitted in English**

About the business area/department:

The Airlines Solutions Engineering group provides innovative and best in class solutions to make a transformative impact onto travel.

It is structured around three core business domains: 

▪ Traveler Touchpoints & Experience | Dedicated to defining, developing and operating the technology that powers seamless and personalized online experiences for airline travelers.  

▪ Offer  | Focusing on maximizing airline revenues by selling the right products to the right customers at the right price points.

▪ Order | Leading the transformation of reservation and financial processes behind bookings accelerating the industry's shift toward modern retailing standards.

Summary of the role:

As a Service Reliability Engineer/DevOps Engineer you will be working on projects or day to day operational activities aimed to ensure the reliability of the applications in the Airlines Business Unit (Digital, Offer, Order).

In this role you’ll:

• Ensure reliability, automation, operability, performance, and cost‑efficiency for critical airline products (traveler touchpoints, offer and order management).

• Work closely with global teams (Europe, US, APAC) and actively contribute to the Follow‑the‑Sun (FTS) operational model supporting Digital, Offer and Order applications.

About the ideal candidate:

• Strong experience in Linux environments, networking fundamentals, troubleshooting.

• Experience with CI/CD tools (Jenkins, GitHub Actions, ArgoCD, Argo Workflows).

• Containers & orchestration: Docker, Kubernetes, OpenShift.

• Observability tools: Grafana, Prometheus, ELK, OpenTelemetry.

• Knowledge of Cloud platforms (Azure/GCP)

• Proficiency in scripting: Python, Shell, Go, or equivalent.

• Understanding of distributed systems, microservices, caches, databases (Couchbase, Oracle, MariaDB, MongoDB…) and event streaming (Kafka).

• Familiarity with ITIL processes (change, incident, problem).

• Strong ownership mindset, analytical thinker, structured communicator.

• Ability to collaborate with multicultural, distributed teams.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid at our Bogota office. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
 

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.