Join Amadeus in shaping cutting-edge Customer Relationship Management (CRM) solutions that enhance enterprise customer experiences. In this role, you’ll work with talented teams, contribute to end-to-end architecture, and help drive our digital transformation initiatives.

In this role, you’ll:

• Design CRM solutions that meet business needs and ensure scalability and security.

• Define technical architecture, including data models, integration, and security design.

• Facilitate solution design sessions and ensure alignment between technical and business goals.

• Implement CRM capabilities across Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Customer Insights, Field Service) and SAP CRM.

• Configure entities and security in Microsoft Dataverse, and develop solutions with Power Platform tools (Power Apps, Power Automate).

• Design integrations using Microsoft Azure services and APIs.

• Integrate SAP CRM with SAP ERP systems, including ECC and S/4HANA, leveraging CPI (Cloud Platform Integration), BTP (Business Technology Platform), and Integration Suite.

Your Profile

We welcome professionals eager to make a difference in the digital experience space. Ideally, you’ll bring:

• Hands-on experience with both Microsoft Dynamics 365 CRM and SAP CRM ecosystems.

• Knowledge of Power Platform, Azure Active Directory, Azure Logic Apps, and other Azure tools.

• Understanding of SAP technologies, including integration with core ERP systems.

• Practical experience designing scalable CRM architecture and integrations.

• Experience working in collaborative environments, engaging with cross-functional teams and stakeholders.

• Familiarity with modern development practices and willingness to learn emerging technologies.

(Extensive experience in CRM solution architecture is expected, typically gained over 10+ years, but equivalent capability from diverse paths is welcome.)

What we can offer you
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose