Integration Consulting Specialist

Location: Bangkok

Remote Type: Hybrid

Time Type: Full time

Job Description

Purpose of the Role:

The primary objective of this role is to assist customers with challenging cases involving the integration of Amadeus API products and solutions. This involves not only resolving technical issues but also providing strategic consultancy to enhance the overall business performance of the clients.

Integration Consulting Specialist (ICS) will be the expert for customers facing intricate integration issues and also involve diagnosing and troubleshooting complex problems, ensuring that the integration process is smooth and efficient.

By providing expert advice and solutions, ICS will help clients maximize the use of Amadeus API products.

Main Responsibilities:

- API Consulting

• Deliver expert consulting services for API integration between Amadeus and customer systems, handling challenging cases with support from the team.

• Provide technical support and resolve issues within integration projects.

• Identify and prioritize critical issues and root causes for challenging cases with team collaboration.

• Present complex analysis results in customer meetings.

• Identify opportunities for API consulting and optimization services.

• Ensure effective product adoption by assisting customers with API integration activities.

• Support the sales organization with API integration matters in challenging cases (perform demos, analyze customer business flows, and propose integration solutions to meet customer requests).

- Project Management & Process Improvement

• Manage, oversee, track, and follow up on assigned customer projects from kick-off to completion.

• Propose and implement internal process improvements.

• Identify and recommend internal tools/techniques for further process automation.

- Service Design

• Contribute to the creation of user stories based on predefined high-level serviceability requirements.

• Review product specifications.

• Contribute to the validation of serviceability deliveries within the feature team.

• Build, store, and track services documentation: Implementation guides, how-to documents, etc.

• Update SharePoint repositories with all key documentation.

• Create a serviceability matrix detailing product functionalities ready for industrialization.

• Provide regular status updates to the manager to ensure global coverage and foster synergies within the construction domain.

• Transfer knowledge to team members globally.

Relevant Work Experience:

• Proven experience in customer-facing roles and consultancy delivery, including API consulting.

• Proficient in reading and interpreting XML schemas for integration purposes.

• Comfortable using technical tools such as XML Spy, SOAP UI, and Postman for testing and troubleshooting APIs.

• Strong analytical skills, with the ability to analyze and interpret complex data.

• Eager to learn and stay updated with industry trends and new tools.

• Collaborative team player, sharing knowledge and supporting colleagues to achieve common goals.

• Strong project coordination skills, ensuring successful project delivery through effective resource and timeline management.

• Proficiency in both Chinese and English is mandatory for effectively managing customers in the China market and across diverse regions.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.