At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Director, Technology Service Operations & Major Incident Management, is responsible for a global team of technology professionals within the Architecture, Compute & Engineering (ACE) organization.Reporting to the VP, Compute Services, this Director will engage, influence, and collaborate across the entire Allstate Technology Solutions organization as well as Enterprise Risk Management, supporting hundreds of technology products through their various teams. Through the execution of a series of Production Services this role will ensure Operational aspects of our global environment are highly available, optimized and customer focused. The core of the services center on the ATS goal to “have zero impact to agents and customers”. This focus on always available systems will allow the organization to drive unprecedented speed to market.
The ideal candidate will possess a blend of technical acumen, strategic vision, and strong leadership capabilities to lead technology operations and crisis management at an enterprise scale.
Key responsibilities
Operational Excellence:
Lead the Network Operations Center, ensuring consistent performance and availability of critical systems across the technology's organizations infrastructure, including networks, firewalls, and servers, voice, cloud.
Lead the Production Control organization, focused on the quality execution of millions of batch and open systems jobs on a monthly basis
Data Center, Raised Floor. Manage highly disciplined execution of installation, operation and decommissioning of critical enterprise infrastructure across multiple datacenters.
IT Hardware and Software Asset Management along with end-user-compute and telcom provisioning
Crisis Management:
Lead the Enterprise Command Center, developing and implementing crisis response strategies, ensuring rapid resolution of incidents to minimize business disruption.
Serve as the executive point of contact during technology crises, coordinating cross-functional responses and communications.
Continuously improve incident management processes through post-incident reviews and adoption of best practices.
Drive Availability Analytics and metrics across ATS
Strategic Leadership:
Align operational teams with the organization’s long-term strategic goals and objectives.
Drive innovation and modernization efforts across legacy and heritage systems, ensuring compatibility with evolving technologies.
Establish and enforce metrics-driven performance standards to guide decision-making and resource prioritization.
Collaboration and Stakeholder Management:
Partner with technology and business leaders to understand operational needs and deliver tailored solutions.
Communicate strategies, progress, and challenges effectively to senior leadership and stakeholders.
Build strong relationships across departments to foster a culture of collaboration and shared accountability.
SUPERVISORY RESPONSIBILITIES
This job has supervisory duties, leading multiple product and platform management roles.
Essential Skills
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
Minimum 5 years of experience with increasing levels of responsibility in business-oriented technology leadership experience or related business leadership experience.
Minimum 5 years of experience in incident response services or threat services including strong knowledge of enterprise command center operations and crisis management frameworks.
Minimum 2 years of experience leading teams within a DevOps or Cloud environment.
Minimum 5 years of experience leading global teams in high pressure environments and strategic IT operations, including network infrastructure, data centers, and production control
Desirable Skills
Demonstrated ability to build strategic partnerships and lead indirect resources through influence.
Expertise in designing and implementing metrics and KPIs for operational performance.
Ability to navigate and modernize legacy systems while maintaining operational stability.
Experience presenting and representing services to executive leadership and board level reporting.
Job Posting End Date: Monday 17th March 2024 [11:59pm]
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
What we offer
As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Posting End Date:
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