Arity - Customer Success Implementation Engineer Intern

The Team  

As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge? 

The Role  

Arity has an exciting internship opportunity within our Customer Success Organization as a Solution Implementation Engineer.   The Intern who fills this role has an interest in how to make transportation safer, smarter, and more efficient as well as a pension for learning how to work with a diverse set of Customers and their data.  The Solution Implementation Engineer Intern will shadow a number of roles within the Customer Success organization to understand best practices in Customers Success, SaaS and Support.  You are passionate about technology and data and are on your way to building a career in this space while understanding how products and solutions are architected and supported.  

Responsibilities: 

• Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products.   

• Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers.  

• Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals. 

• Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies.  

• Learn how to work with debugging tools such as Postman and Jupyter Notebooks. 

• Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use.  

• Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices. 

• Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings. 

• Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues. 

• Mature your skills in iOS, Android, mobile testing, data analysis and processing.   

• May travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews.  

Required Qualifications  

• Working toward a degree in computer science, software engineering and development, or relevant work experience. 

• Introductory coding and/or mobile development experience 

• Knowledge of mobile development tools 

• Mastery of excel for analyzing data (use of pivot tables, formulas) 

• Interest in data analysis and processing 

• Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand  

• Interest and passion for working with progressive technologies 

• Strong communication and presentation skills.   

Preferred Qualifications  

• Development experience with mobile apps in iOS or Android  

• Exposure and/or experience using APIs  

• Exposure and/or experience working with postman, apigee, Jupiter, and/or cloud technologies