International Service Engineer

Location: Shanghai, Guangzhou

Time Type: Full time

Job Description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

· Execute international and local field service within BU Heat & Gas Systems’ 360 service portfolio that are received through the International Marine Service Desk. 
· Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved. 
· Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved.
· Provide qualified service on customers’ equipment.
· Provide on-site training on BU Heat & Gas Systems’ products for customers. 
· Get central help proactively and use the ISE network and then report the findings to keep colleagues informed.
· Build relations to customers and crew. 
· Produce service reports and document performed field service as per guidelines. Ensure timely and compliant submission of all required paperwork, reimbursement claim upon completion of the service.
· Assist in the review and development of Standard Operating Procedures.
· Work together with other International Marine Service team members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if required. 
· Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours. 
· Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Northeast Asia) but also globally when needed. 

What you know:

Main Competencies:

· Possess in-depth knowledge of marine products, particularly those related to BU Heat & Gas Systems’ products operating principles.  
· Have general troubleshooting skills and realise performance audits of marine products and applications within BU Heat & Gas Systems. 
· Have a good understanding of PLC and Control systems, as well as operation and maintenance of mechanical and electrical devices. 
· Capable of effective communication with customers.
· Fluent in both written and oral English. CET-4 or above.
· Good reporting skills. 

Attitude：
· Target oriented, ability to meet deadlines and work under pressure.
· Independent and situational, take responsibility for actions with a ‘can-do’ attitude. 
· Service minded and customer oriented.
· Willing to travel frequently.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.