Senior Engineering Manager- Site Reliability

Primary Duties:

• Build a high performing team by hiring and nurturing engineering talent.
• Strong technical leadership - drive technical solutioning and shorten time-to-resolution metrics.
• Build roadmaps and set aggressive and clear goals and remove all roadblocks for the team to achieve them.
• Working seamlessly and collaboratively with stakeholders across Aledade to achieve business outcomes.
• Work closely with engineering leaders to drive engineering excellence in our processes and systems.

Minimum Qualifications:

• 8+ years of experience as a production-level engineer with a focus on building highly scalable and reliable software systems, including technical leadership responsibilities.
• 4+ years of hands-on managerial experience, with a track record of balancing production support and project delivery.
• Strong alignment with DevOps principles and a mindset of ownership, collaboration, and continuous improvement.
• Proficiency with Linux-based systems and comfort working from the command line.
• Experience working with cloud platforms (AWS preferred), including designing and supporting SaaS architectures and cloud-native infrastructure.

Preferred KSAs:

• Demonstrated success in attracting, hiring, coaching, and managing high-performing engineering teams, including performance management and career development.
• Proven ability to lead and support geographically distributed teams effectively.
• Skilled in owning technical decisions while empowering team members through delegation and trust.
• Strong systems-thinking mindset, with the ability to anticipate and reason about edge cases, failure modes, and systemic behaviors.
• Adept at communicating complex technical concepts to audiences with varying levels of technical expertise, building confidence and clarity.
• Excellent communication and stakeholder management skills, with a track record of influencing across functional teams.
• A mindset to "build for lazy"—automating and abstracting complexity to improve system reliability and team efficiency.
• Deep experience debugging complex application stacks, ideally with a background in Python-based systems.
• Proficient in the use and implementation of observability tooling (e.g., metrics, tracing, logging) as well as refined monitoring and alerting.
• Strong belief in data-driven decision-making and continuous improvement.
• Commitment to infrastructure and configuration "as code" practices.
• Demonstrated ability to craft and execute a strategic vision—connecting long-term strategy with tactical execution to align team output with business goals.
• Experience translating business needs into technology roadmaps and clearly communicating plans to both technical and non-technical stakeholders.
• Hands-on experience managing deployment, updates, and maintenance across thousands of remote endpoints (e.g., browser or Windows apps).
• Solid understanding of Agile frameworks (e.g., Scrum, Kanban), with the ability to adapt processes to the interrupt-driven nature of SRE work.
• Experience designing and implementing secure, scalable, and maintainable platform architectures—including distributed systems, microservices, and containerization (e.g., Docker, Kubernetes).
• Proven experience leading the development and deployment of resilient front-end platforms for web applications.
• Ability to prioritize platform features that balance business impact with performance, scalability, and security.
• (Preferred) Prior experience in a startup environment, with comfort operating in a fast-paced, rapidly evolving setting.

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.