Sr. Associate I, Field Technical Service Engineering - GEM Latin America

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Associate I, Field Technical Service Engineering - GEM Latin America supporting the Technical Services- Surgical Franchise, a typical day will include:

• Providing technical advice to customers including commissioning, installing, and testing of products/equipment.

• Identifying and correcting more complex problems associated with start-up

• Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs

• Developing on-going relationships with customers to secure future business

• Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased

• Responsible for the installation, maintenance, and upgrade of Alcon surgical equipment.

• Provide technical support to the Marketing and Sales teams, ensuring customers understand and effectively use our products. Negotiate and close service contracts, exceeding sales targets.

As Market Champion:

• Listening to the distributor and market voice: regarding initiatives, opportunities, and specific needs, among others.

• Serving as the point of contact: for the distributor's Field Service Engineers (FSEs) for technical escalation.

• Maintaining the installed base: in conjunction with the distributor and FSOS (Data Integrity).

• Following up on renewals: and seeking new Service Contract opportunities together with the distributor.

• Tracking and documenting Work Orders: for installations, warranties, retrofits, preventive and corrective maintenance by Alcon or Distributor FSEs (ServiceMax).

• Planning with parts and resources: for the correct execution of installations, retrofits, preventive and corrective services (in and out of warranty).

• Tool control: together with the FSOS for countries with Distributor Service Providers.

• 100% compliance: in the execution of retrofits within the territory.

• Tracking shipment and return of parts.

• Compliance with SOPs.

• Preparation of quotations: requested by distributors.

WHAT YOU’LL BRING TO ALCON:

• Work hours: 40 hours

• Travel: 80%

• Relocation: Yes

• Sponsorship Assistance: Yes

• Company Vehicle: Yes

• Must be Bliingual English and Spanish

HOW YOU CAN THRIVE:

• Collaborate with teammates to share standard processes and findings as work evolves

• See your career like never before with focused growth and development opportunities

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides robust benefits package including health, life, retirement, and much more.

Alcon Careers

See your impact at alcon.com/careers

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