Support Lab DevOps Engineer

What you will do:

• Lead the CX team by ensuring they have the Lab tools to troubleshoot and deliver outstanding customer experiences.
• Develop and maintain Lab Infrastructure
• Manage Labs and uphold the CX Lab processes.
• Create and maintain Lab documentation for the CX team.
• Assess the lab needs of the CX team and propose improvements to enablement.
• Learn CX teams' technical needs that will require Lab support
• Manage onboarding and training schedules for Lab Infrastructure for the CX Team.
• Utilize data and analytics tools to analyze lab usage patterns and provide insights for improving the efficiency of lab usage.

Who you are:

• Motivated, proactive self-starter who thrives in a fast-paced startup environment
• Driven to have a professional rapport with the team by helping them feel their request is your most important priority.
• Committed to staying updated on industry trends, emerging technologies, and advancements in data and analytics
• Effective organization and project management skills to handle multiple tasks simultaneously
• Outstanding communication and partnership skills with the ability to work cross-functionally

You should have:

• Experience with the core AWS services: VPC, EC2, RDS, IAM, S3, LAMBDA, ECS, EKS, etc
• Good background in Linux/Unix administration.
• Ability to read technical documentation for data sources and set up connections as needed with the Alation product 
• Worked collaboratively with team members to ensure successful delivery and implementation of assigned tasks.
• Ability to create automation and processes-management required to deploy, manage, configure, scale, and monitor internal and cloud-based applications.
• Experience with Chef, Puppet, or Ansible
• Working knowledge of authentication protocols like Kerberos, SAML, LDAP
• Must have hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools ( Terraform preferred) 
• Must have experience developing cloud-native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS), and/or GitLab.( Jenkins is preferred) 
• Strong experience with Git/Github
• Experience with Docker, Kubernetes, and other cloud-native architectures

Bonus skills:

• Working knowledge of networking tools and infrastructure like firewalls, load balancers 
• Hands-on Windows OS 
• Azure and GCP cloud providers' knowledge
• Jira ticketing system experience
• AWS certifications, Azure certifications, and/or Terraform certifications.