Product Ops Analyst

Location: Jakarta, Jakarta, Indonesia

Department: Operations

Workplace: hybrid

Employment Type: full

Description

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years—we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.

To build world-class products, we assemble world-class talent. Supported by our fully remote work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are. We operate with an impact-driven purpose where everyone is the owner of our customers' satisfaction. Driven by a growth mindset and a fierce will to win, we refuse to settle and constantly push engineering boundaries.

Role Overview

We're looking for a Product Analyst to support tracking, monitoring, and reporting across our onboarding and login funnels. This role sits close to the data layer — you'll work directly with our database and analytics to keep funnel health visible day-to-day, and know when a number is significant enough to flag to Product rather than just log.

This is a hands-on, execution-focused role: not designing the analytics strategy from scratch, but owning the discipline of tracking it well and catching problems early.

Requirements

• Prior experience as a Product Analyst, Data Analyst, or similar role — ideally in a product or growth context

• Working familiarity with SQL / database querying (comfortable pulling and joining data, not just reading pre-built reports)
• Hands-on experience with Mixpanel or a comparable product analytics tool (Amplitude, GA4, etc.)
• Understanding of funnel analysis concepts — conversion rate, drop-off, cohort basics
• Comfortable working with large spreadsheets (Google Sheets/Excel) for reporting and reconciliation
• Detail-oriented — able to catch when a number looks "off" before it reaches a dashboard
• Clear written communication — able to summarize a data finding in a way Product can act on quickly
• Bonus: prior exposure to fintech, KYC/onboarding flows, or regulated industries
• Bonus: basic understanding of authentication/security metrics (login success rate, fraud indicators)

Job Descriptions

• Monitor daily, weekly, and monthly funnel and login metrics dashboards (registration → KYC submission, login success/security metrics, and related product funnels)
• Query the database and Mixpanel to pull, validate, and reconcile funnel data
• Maintain and update tracking dashboards and reports on a set cadence
• Spot anomalies, threshold breaches, or unusual drop-offs in funnel or login data
• Escalate significant funnel drops or metric anomalies to Product with clear, data-backed context — not just "the number moved," but what stage, what segment, and what it likely means
• Support ad hoc data pulls and basic analysis requests from Product and other stakeholders
• Keep tracking documentation (event definitions, dashboard specs, metric definitions) accurate and up to date as the funnel evolves
• Perform live app testing to gain a thorough, hands-on understanding of our app's user experience and underlying functionality
• Benchmark our product and onboarding/login flows against competitors to identify industry standards and areas for improvement
• Conduct necessary research to support funnel optimizations and data-driven product recommendations

Benefits

• Performance Bonus - Get rewarded for the impact you make
• Private Insurance - Comprehensive health coverage for you
• Paid Time Off - Take the time you need to recharge and come back stronger
• Learning & Development - Company-sponsored training, courses, and professional certification
• Hybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office
• Career Growth - Work closely with experienced leaders and take on meaningful ownership as we scale
• Employee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks
• Collaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users