Senior Professional Services Engineer, ServiceNow

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments.  We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

The role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Design, develop, and implement integrations between Aisera and ServiceNow.
• Implement Aisera solution based on the product purchased
• Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions.
• Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support.
• Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement.
• Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems.
• Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment.
  
  

Basic Qualifications:

• 6-7 years of hands-on experience in integrations with a focus on ServiceNow.
• Extensive knowledge of ServiceNow modules and capabilities.
• Proficiency in integration technologies such as REST, SOAP, JSON, XML, and web services.
• Scripting experience with JavaScript required (Java/Python exp is a plus)
• Experience with ServiceNow development, including workflows, business rules, and scripting.
• Excellent communication skills and the ability to work effectively in a collaborative team environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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