AI Ops Solutions Engineer

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best

Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.

The Role: AI Ops Solutions Engineer

At Aisera, we’re building a world-class Sales Engineering team, where each individual loves to move fast, be challenged, and win. This role sits squarely between Sales and Engineering. You will partner with these teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI & AI Ops. Your job is to do what it takes to get the technical win and “tee it up” for the sales team to close the deal. You will also partner closely with the post-sales teams to ensure your customers are able to successfully harness the power of Aisera. 

This is a small, but very important team. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.

What You'll Do:

• Active participant in the sales process, with an emphasis on technical discovery diligence
• Own the technical product overview and objection handling aspects
• Build and deliver compelling demos to showcase the art of the possible
• Define, build, and execute Proof of Concepts
• Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
• Lead coordination of additional Aisera technical resources to help secure the deal
• Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
• Own collecting and driving product feedback

What You'll Need:

• Overall 6 to 10 experience in the IT Services / IT Operations area of which 3-5 years of experience in building Automation scripts / Run Books for Cloud / Server Operations OR as a Solutions Architect working with Enterprise software solutions in a DevOps / Cloud environment.
• Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.
• Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly.
• Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.
• Bachelor’s or higher degree in computer science, engineering, or related technical field
• Hands-on experience with java, javascript, python, or other scripting/programming languages
• Experience with IT, IT Automation, and Technical Support systems is a big plus
• Familiarity with AI/ML and related technologies