Engineering Specialist (Network and Cybersecurity Products)

Location: Bangkok

Time Type: Full time

Job Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

• Troubleshoots and resolves network and security product issues in compliance with SLA, coordinating with vendors, outsource teams, and customers to ensure timely incident closure.
• Supports onsite and remote operations by managing outsource teams, performing configuration changes, executing software upgrades, and guiding Tier 1 engineers.
• Ensures clear communication and governance through proper case escalation, documentation, incident reporting, and preparation of change request action plans.

Job Description

• Diagnose and troubleshooting hardware and software issues related to network and security products in compliance with SLA.
• Coordinate with vendors, outsource teams, and customers to resolve technical problems.
• Manage and support outsourcing teams for onsite services and provide remote access support.
• Plan, coordinate, and execute software upgrades.
• Implement configuration changes (add, remove, or modify) as required.
• Collaborate with 1st Tier Engineers to collect case details and provide guidance.
• Escalate and update cases to management in a timely and professional manner.
• Prepare case-related documentation, including incident reports and change request action plans.

Qualifications

• Bachelor’s degree in computer science, Computer Engineering, Telecommunication Engineering, or related fields.
• Minimum 5 years of experience in Firewall, LAN networking, Cybersecurity and related areas.
• Strong knowledge of network and security products such as Internet, MPLS, VPN, LAN/Wireless LAN, Firewall, and SD-WAN
• Strong knowledge of Cybersecurity IPS/IDS, EDR, XDR, SASE ATP, DLP, DDOS Protection, Web Application Firewall, SIEM and their troubleshooting methods
• Understand Cyber Kill Chain and MITRE ATT&CK, PDPA and ISO27001
• Excellent hardware troubleshooting and network diagnostic skills.
• Hands-on experience with Aruba, Huawei, Cisco, Fortinet, and Palo Alto Strata/Prisma products.
• Strong customer service orientation and communication skills.
• Ability to work effectively in a team environment and perform under pressure.
• Ability to support on-call duties and perform work outside normal business hours to meet SLA and customer requirements.
• Strong problem-solving and logical thinking skills.
• Good command of English communication (both written and spoken).
• Professional certifications such as CCNA, CCNP, CCIE, CompTIA Network+, CompTIA Security+, Fortinet FCP/FCSS, PCNSA, PCNSE SECURITY+, CySA+, CEH, CISA, or CISSP are an advantage

Recruiter

Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)