Systems Engineer

At Airwallex (airwallex.com), we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!

The Role

• You'll design and implement projects to improve our systems and processes, such as: endpoint management and security, SaaS administration, asset management

• Use existing tooling, or develop new tools, to solve IT infrastructure problems and automate common requests - some commercial software, some custom-built

• Take ownership of a significant part of our IT environment - make decisions on what technology we invest in, own the implementation, and help build a world-class IT product for our employees

• Develop deep knowledge of some apps and services while learning about new areas of the business to bring solutions to

• Take ownership of software and hardware procurement, utilising and constantly improving our standards

• Work with our IT Operations team, building or refining existing processes, and help improve the quality of support for our internal customers

• Help our IT Operations team by serving as an escalation for support issues, and bring feedback to the team on issues

• Leverage our device management tooling (Kandji and Intune) to remotely manage a fleet of 1500+ devices, refining our user experience as you go

• Administer, configure, and build solutions on top of our identity providers and other tools (e.g. Okta, Google Workspace)

• Familiar with deploying and managing applications like Zoom, Slack, 1Password, using configuration management tools
  
  

The People

• You will be based in our growing Hong Kong office and be the responsible engineer for our HK office - help with escalated support requests and more challenging debugging with our IT Operations team, owning the HK experience as the "face" of the team locally

• You'll work with our Security team and leaders across the organization to ensure our corporate IT controls meet the needs of our key stakeholders

• Manage vendors when on-site and serve as a liaison between IT Operations, sometimes as "smart hands" for the team when troubleshooting, and working with the local team as needed - one team

• Be a part of a global team, with members across EMEA, APAC, China, ANZ and USA. Your ideas and contributions will have a global scale and impact
  
  

What You'll Bring

• 5+ years of increasing experience in an IT support or engineering role

• 3+ years of proven expertise in scripting (Bash, Python, Powershell) automated solutions for deploying or managing devices beyond out of the box capabilities

• In-depth experience managing Mac and Windows endpoints - ideally using Kandji and Intune, or other industry-standard solutions In-depth experience with IAM/SSO tools and best practices

• Technical knowledge in Google Workspace, Atlassian, Slack, Okta

• Proficiency in handling problems, issues and finding prompt solutions to resolve them

• A great team player while also being able to work independently

• A self-starter who can quickly learn new skills Familiar with the intricacies of device deployment

• Experience working with a global team across numerous time zones

• Strong interpersonal skills that you will use to build relationships with the business

• Strong ability to communicate in English - verbal and written

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.