Staff / Senior Product Manager, Developer Experience

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

What you’ll do

The Developer Experience team exists to build a world-class developer experience for Airwallex’s  global customer base.  Finding and building elegant solutions to helping developers navigate and build in a deeply complex space will be key to success. The successful candidate will need to work closely with product and engineering teams across all of the financial products and services we support, along with partners from key support functions. Importantly, having a deep appreciation for our customers' business will ensure the team’s ongoing success. 

This role is based in San Francisco.

Responsibilities:

• Support and manage all domains related to Client API, including SDKs, Product Documentation, Webhooks, Simulation APIs, and developer portal tools.

• Advocate for and engage with the developer community, driving developer advocacy and growth.

• Oversee the entire developer lifecycle, including UX and workflow optimization.

• Contribute to product management, including go-to-market strategies, product design, planning, and development.

• Communicate product strategy effectively to both technical and non-technical stakeholders.

• Analyze complex problems with attention to detail, using data and first-principle insights to guide decisions.

• Demonstrate ownership and drive to rapidly implement ideas and solutions.

• Collaborate effectively in cross-cultural and cross-functional teams.

• Balance user needs with commercial strategy to drive meaningful product growth.

• Engage in technical discussions and architectural planning with engineering teams.

• Apply hands-on experience in online payments or similar B2B domains with high conceptual complexity.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 5 to 12 years of overall professional experience.

• Bachelor's Degree in Engineering, Computer Science, or another STEM discipline.

• Evidence of exemplary academic achievements (e.g. high GPA, Dean's list, scholarship, etc.)

Preferred qualifications:

• Engineering work experience not critical.

• Experience at large platform businesses preferred (AWS, Cloudflare, MongoDB, etc.)

• ​​Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.