Senior/Staff Solution Engineer

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

Job Description:

As the Solution Engineer you will work alongside our commercial teams throughout the pre-sales, solution design and API implementation stages. The Solutions Engineer directly interfaces with our strategic clients to listen and gather client requirements and pain points, then work with various departments from Sales, Product, Development and Engineering to ensure our solution proposal is in motion to improve the customer's experience in order to secure the business deal.

Responsibilities：

1. Work with account executives to design solutions that solve critical business challenges for stragetic clients, throughout the pre-sales, solution design and implementation stages

2. Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help Airwallex client make the most of their integration

3. Lead RFP management process and collaborate closely with commercial teams, product teams, engineering teams, legal teams, ops teams, to drive consistency and accuracy in RFP responses

4. Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction

5. Be able to identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best client experience

6. Provide structured feedback and work closely with Airwallex’s product engineering teams.

7. Take ownership of outstanding deliverables and ensure they are captured per the project plan

8. Research advanced technology regarding best practices in the vertical and seek to find best solutions

Qualifications:

1. Bachelor’s or higher degree in Computer Science, Information Science, Business Adminstraction, or equivalent

2. 2+ years’ experience working in a similar customer-facing engineering role

3. 5+ years of experience in finance or internet related industry

4. Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions

5. Experienced working in a dynamic environment, with start-up mentality and enjoys defining the rules

6. Interested in solving open ended business problems with a combination of technology and creative thinking

7. Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java and etc.)

8. Experience integrating RESTful APIs into web applications

9. Capability to communicate in fluent Mandarin/English with both internal and external stakeholders

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.