Associate Director, Revenue Systems

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

Growth & Revenue Systems in Strategy & Operations is a new team focused on driving experimentation across marketing, sales, and product to accelerate growth, and innovating on core revenue systems (CRM, Marketing automation) to maximise effectiveness of our teams. We are a mixed group of colleagues spanning commercial, engineering, data, and marketing passionate about driving rapid impact. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

What you’ll do

You will lead the Revenue Systems half of Growth & Revenue Systems, reporting into the Director of Growth & Revenue Systems. You will manage a long-established team of business analysts and CRM and Marketing automation engineers. You will be responsible for strategic prioritisation of the roadmap of these systems, which are the most important commercial systems helping us drive revenue. This will involve engaging with a wide group of stakeholders who often have competing and region-specific requirements, which you will lead in mediating and driving the right level of consistency and prioritisation. You will also be responsible for driving innovation in new tools and systems, including vendor assessment and price negotiation. Lastly, you will play a technical mentorship role for your reports.

This role is based in Singapore.

Responsibilities:

• Own the strategic prioritisation and roadmap for our core Revenue Systems

• Align with our key internal customers, Marketing and Sales, on priorities and support your business analysts with requirements gathering

• Align with our key internal suppliers, Data and Engineering, on dependencies we have, ensuring we are sell-supported to deliver

• Own the architecture design for how our Revenue Systems connect together, and align with Data and Engineering on the overall architecture fit

• Identify new tools we could bring in, assessing vendors, negotiate pricing, and lead on procurement process

• Provide technical and technology executive leadership for our Revenue systems colleagues - career development, technical skills coaching, capabilities growth such as communication, price negotiation, and strategic thinking

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 10+ years working with CRM and Marketing automation systems, with at least 5 of those years in a hands-on technical implementation capacity

• Experience running a roadmap prioritisation process for CRM and Marketing automation systems, especially in an international business with strong regionalisation pull

• Experience dealing directly with a complex and diverse stakeholder landscape, especially with commercial / sales, marketing, and other engineering teams

• Experience designing architecture focusing on how CRM and Marketing automation connects with other systems

• Experience managing engineers and business analysts

Preferred qualifications:

• 5+ years experience in SFDC

• 5+ years experience in Marketo

• Consistent track record of identifying new sales, commercial, and marketing tooling, bringing them into the business and embedding them in

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.