Software Engineer - Claiming Experience

Location: Kraków, Lesser Poland Voivodeship, Poland, Gdańsk, Pomeranian Voivodeship, Poland, Warsaw, Masovian Voivodeship, Poland

Department: Engineering

Workplace: hybrid

Employment Type: full

Description

The Mission: Defining the Claiming Experience

At AirHelp, we help travelers receive the compensation they deserve. But we don’t just “process claims.” We design and build the entire Claiming Experience - the interface and logic that guides millions of users through the most critical part of their journey: securing the evidence they need to get paid. You’ll be responsible for making a complex, data-heavy process feel seamless, transparent, and lightning-fast.

This is not a feature-factory role. You will own meaningful product challenges end to end.
This role is based in Kraków, and require 2 days work from our office.
Salary: 12.000 - 20.000 PLN gross/month on Employment Contract or 15.000-25.000 net + VAT on B2B contract

What you can expect from us:

We move fast and stay current. We build with a modern, type-safe mindset:

• Backend: Node.js and Ruby on Rails
• Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod)
• UI/UX: High-performance interfaces using Tailwind, Chakra UI, and React Aria.
• Infrastructure: AWS, Docker, Kubernetes, Terraform.
• Reliability: Monitoring via ELK/Grafana, Sentry, and daily production deployments.

What you’ll drive:

• Build the Experience: Design and implement features that handle complex business logic and legal data while maintaining a world-class user experience.
• Own the Stack: Take end-to-end responsibility for features, from the backend services to the rendered UI.
• Ship Daily: Contribute to a culture of continuous delivery where your code reaches production and impacts users every single day.
• Modernize Architecture: Help us move away from legacy patterns by implementing modern development principles and type-safe API contracts.
• Collaborate & Mentor: Participate in deep code reviews and technical discussions that move the needle for the whole engineering team.

What you’ll deliver in your first year:

• Launch "Just In Time" Document Validation: Implement a high-performance validation engine that provides instant feedback to users, ensuring data accuracy before a claim even hits our downstream services.
• Redesign the Upload Experience: Lead the implementation of a completely overhauled document upload flow, focusing on speed, resilience, and a seamless mobile-web interface.
• Scale Assessment Workflows: Optimize and scale the internal assessment systems to handle increasing claim volumes, directly reducing the time it takes for our operations and legal teams to process compensation.
• Evolve the Document Hub: Contribute core features to the "Document Hub"- the centralised internal engine that serves as the heart of our document processing and storage architecture.

What sets you apart:

• The Full Stack Reality: You have a "polyglot mindset" and at least 3-5 years of experience building production-grade software.
• Frontend Obsession: You know that "Frontend" isn't just CSS; it's about performance, accessibility, and sophisticated state handling.
• TypeScript Mastery: You are a fan of strong typing and use tools like Zod to ensure your data stays predictable from DB to UI.
• Pragmatism > Dogma: You care about high-quality, maintainable code, but you're focused on shipping user value rather than getting stuck in "mythical" academic processes.
• Startup Speed: You thrive in an iterative environment where you can see the immediate results of your work.

Why AirHelp?

• Real Impact: We’ve helped over 15 million travelers navigate disruptions; your code directly facilitates their rights.
• Autonomy: We hire builders, not order-takers. You get high trust and zero politics.
• Growth: Learning days, personal development plans, workshops, mentorship, and language classes. 
• Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!