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Aircall

Senior Solutions Engineer, Partnerships - EMEA (remote)

Remote EMEA
Python API JavaScript Ruby Go
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Description
Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for an outstanding Sr. Solutions Engineer to join the Revenue team in Europe as part of an amazing tech startup!

You are going to be our very first Solutions Engineer with a primary focus on supporting our partnerships function, impacting our team and our customers starting from day one.

The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams — including Partnerships — with the technical knowledge they need to achieve their objectives.

Although you will be reporting to the EMEA Solutions Engineering Manager, your role will predominantly require you to work closely with our most important key strategic partners (VARs, MSPs, SIs, and Resellers) on a global scale!

Sr. Solutions Engineer - Job Description

  • Scaling the Aircall partner ecosystem and their capabilities, including technical enablement and knowledge sharing
  • Collaborate with Aircall Partner Account Managers (PAMs) to close and build our ecosystem of new partners 
  • Conduct technical assessments of new partners to ensure alignment with Aircall’s objectives
  • Provide technical training and resources to partners, enabling them to effectively position, sell, and/or support Aircall
  • Provide technical product expertise (Aircall’s core offering, add-ons, and REST API) to partners who would like to build services on top of Aircall
  • Develop integration guides, certifications, best practices, and technical documentation to empower partners to position and sell Aircall successfully
  • Coach partners on delivering Aircall demonstrations, conducting discovery calls, and running trials or PoCs

  • Driving and improving revenue generated from the partnerships channel
  • Respond to technical and functional elements of RFXs and security questionnaires
  • Co-pilot strategic opportunities referred from partners with Aircall Account Executives to qualify and successfully close
  • Support partners in client-facing activities, including demos, discoveries, and trials/PoCs, to ensure deal success

  • Supporting Aircall PAMs owning the partner relationships in becoming the “voice of the partner”
  • Develop and maintain strong relationships with partner technical teams, offering ongoing guidance and consultation to foster collaboration and drive revenue growth
  • Advocate for feature improvements provided by partner feedback in order to influence the Aircall product roadmap
  • Stay informed about industry trends, competitor and partner activities, and market dynamics to identify new partnership opportunities

A little more about you:

  • You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
  • You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
  • You live in the nexus between business, sales, and technology.
  • You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
  • You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
  • You are based in or near one of our EMEA offices (Paris, Berlin, London, or Madrid)
  • You already have at least two years of previous experience as a Solutions/Sales Engineer
  • Having experience in either of these roles would be a strong plus: 1) Partnerships role working with VARs, MSPs, SIs, and resellers, or 2) Supporting a partnerships function in a pre-sales engineering role
  • English fluent, but also having German, Spanish, and/or French would be a strong plus
We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Aircall
Aircall
Analytics Call Center Cloud Data Services CRM Enterprise Applications SaaS Software Telecommunications VoIP

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