Manager, Software Engineering - Bellevue

Your Responsibilities @ Aircall:

• Define the technical vision and roadmap aligned with business goals and customer needs
• Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
• Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
• Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
• Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
• Ensure system reliability, availability, and performance through robust monitoring and alerting systems
• Work with product, operations, and customer success teams to deliver holistic solutions
• Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
• Use customer feedback and analytics to guide product enhancements and iterative improvements
• Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
• Adhere to security best practices and regulatory requirements
• Leverage emerging technologies and tools to maintain a competitive edge
• Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs

Basic Qualifications

• 5+ years of experience in back-end or full-stack development
• 2+ years of experience managing a team of Engineers
• Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
• Professional experience in delivering software with a focus on security, scalability, availability, and performance
• Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
• Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
• Analytical and problem-solving skills, with the ability to effectively troubleshoot complex data issues
• Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
• Excellent communication skills to effectively collaborate across technical and non-technical teams
• Demonstrated ability to balance short-term delivery goals with long-term technical investments
• Comfortable working in a fast-paced, dynamic environment with evolving priorities

Preferred Qualifications

• 7+ years of experience in back-end or full-stack development
• 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
• Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
• Background in leading teams that work with microservices, APIs, and distributed systems
• Knowledge of advanced monitoring, observability, and incident response practices for production environments
• Familiarity with DevOps principles, infrastructure as code, and containerization