echojobs.io
Login

Airbyte

Technical Support Developer, Databases

Remote
USD 119k - 150k
SQL Java Kotlin API
Search for More Jobs Talk to a recruiter now 💪
Description

Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.

So far, we've built over 350 connectors and have had 60,000+ companies replicating data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.

Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte company handbook, core values, methodology, strategy, and roadmap are open to all.

If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.

 
Opportunity

As a Layer 3 Support Engineer- Databases you will be responsible for providing advanced technical assistance and support to customers who are experiencing complex technical issues around our database connector sources and destinations. You will use your software and data-engineering skills to debug and unblock customers with real, mission-critical data pipelines. You will work closely with Layer 2 Cloud and Self Managed support agents, escalating and resolving escalated issues efficiently and effectively. Your primary goal is to ensure customer satisfaction by resolving technical issues promptly and professionally. 

 

You'll serve as the advocate for our customers, working closely with the product and engineering teams to ensure essential fixes and enhancements are incorporated into the roadmap. Your responsibilities will include triaging and prioritizing user issues as well as developing code to address them. Moreover, you'll focus on automation, engineering initiatives, and creating a knowledge base to minimize support burden and enhance the product's functionality.

Responsibilities

  • Triage support tickets escalated from Layer 2 Support teammates:  
    • These are difficult issues that require an engineering background to solve.  At times, you’ll be accessing live customer data, so care and caution are paramount. 
  • Provide email and zoom support to our customers:
    • We typically use Zendesk for customer interactions, but for some of our top Tier customers we also offer Slack support or occasional troubleshooting on Zoom.  Customers can be either cloud or open-source users and can have varying levels of technical aptitude.
  • Address issues in our codebase:
    • Work with internal and external engineers to identify bugs.  Replicate issues, diagnose problematic code or connector/platform versions, and either escalate to engineering or correct minor issues with your own PRs.
  • Build leverage for Support:
    • Jump into our developer tools to increase monitoring/alerting, write SQL queries, and create automation scripts to aid the burden on the Support organization. 
  • Grow our knowledge base:
    • Document solutions and application behavior to grow our knowledge base both internally and externally.  We must maintain support standards while our business scales. User-facing docs are regularly updated to provide additional clarity and are edited with relevant troubleshooting and limitations
  • Communicate feedback from users: 
    • to the Product and Engineering orgs, and vice versa for roadmap prioritization

Requirements

  • Background: Computer Science or adjacent degree or boot camp graduate/self-taught programmer with 2 years of Data Engineering or Software Engineering experience.
  • Experience working with databases in a software-engineering or DBA capacity.
  • Experience working closely with Engineering teams and/or Developer customers.
  • Proficiency in relational databases, data warehouses, SQL, and Java/Kotlin.
  • Familiarity with data pipelines, unit tests, and troubleshooting.
  • Nice to have: experience with ERP systems, blob storage, cloud hosting and scripting.
  • Excellent technical research skills and customer-centric communication (the problems we face don’t have answers on Stackoverflow, we need to get into the weeds and run experiments). 
  • About you: growth mindset, analytical, self-starter; a passion for continuous learning and improvement.
  • Build leverage: a week-long task this year should take ten minutes next year.
  • Belief in our values
Location
  • Remote USA

Salary

  • For this job- $119,000- $150,000 +  a generous equity package
 
 
 

We Provide 

The benefits listed below are for US-based employees.

  • Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
  • Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
  • Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
  • Sponsored Travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
  • Open book policy - we will pay for books you purchase for your professional and career development. 
  • Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company. 
  • Competitive benefits package for US-based employees, including:
  • Blue Shield or Kaiser Medical Insurance 
    • Airbyte covers 100% for both employees and dependents
  • Dental (including child & adult ortho) & Vision Insurance
    • Airbyte covers 100% for both employees and dependents
  • Life and AD&D Insurance
    • Airbyte covers 100% for employees
  • Short-term Disability Insurance 
    • Airbyte covers 100% for employees 
  • Long-term Disability Insurance
    • Airbyte covers 100% for employees
  • Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
  • 401k for US-based employees.
  • FSA (flexible spending account)
  • Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.

 

 

Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

Airbyte
Airbyte
Analytics Data Integration Open Source Productivity Tools

0 applies

16 views

Other Jobs from Airbyte

Similar Jobs

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 389 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
  • The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
  • Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
  • We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
  • We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
  • From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
  • We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
  • If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
  • EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.

What Fellow Engineers Say