Quality Project Manager

We are now looking for an Quality Project for Airbus GBS.

Join quality as Customer Services Quality Manager for Flight Hours Services (FHS) and be a key player in Customer Services transformation journey.

The main tasks and responsibilities will include:

In a dynamic and Customer focused environment, the Job Holder:

• Leads or facilitates the resolution of complex / repetitive quality issues using problem solving methods,

• Drumbeats actions launched from Particular Problem Solving, and from FHS process and Warehouse surveillance findings,

• Analyses these actions, identifies clusters and launches/supports improvement projects with the business,

• Supports improvement of FHS Quality way of working (including Toulouse, Singapore, New Delhi and Bangalore),

• Contributes to guarantee the adherence of FHS deliverables to applicable regulatory & contractual requirements to ensure Right First Time and Customer Satisfaction,

• Contributes to maintain a solid FHS Quality Management System, in close coordination with international local Quality Teams,

• Leads or supports quality continuous improvements projects in the frame of FHS transformation,

• Analyses, integrates and provides quantitative and qualitative data to support discussions and decision making at Programme or Project Management level,

• Supports FHS Quality Risk and Opportunities management,

• Supports performance monitoring: updates FHS Quality KPI, reports and identifies room for improvement.

Requirements

• 2 to 3 years of experience in project and portfolio management knowledge (scope, organization, cost, schedule).

• Problem solving mindset.

• Ability to facilitate improvement workshops.

• Ability to work in a multi-cultural environment and multifunctional team.

• Stakeholder management, listening, negotiation, conflict management, change management and communication skills.

• Autonomous, rigorous and reliable way of working.

• Service and problem-solving oriented behavior.

• English: advanced level.

What’s in it for you (benefits)

• Diverse career opportunities within Airbus European core countries or in other regions around the world.  

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.