Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments. Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice – Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
Principal Duties and Responsibilities:
- Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
- Assess customer environments for performance and design issues and propose resolutions
- Plan and perform maintenance activities
- Work across technical teams to troubleshoot complex infrastructure issues
- Serve as an escalation point for administration team.
- Create and maintain detailed documentation.
- Serve as a subject matter expert and escalation point for Data Protection technologies
- Work with vendors to resolve Data Protection issues.
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Education and Experience
- Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 10+ years of experience with an enterprise grade backup solution
- Experience with Rubrik and Veritas NetBackup required.
- Experience with Backup storage systems including Quantum tape libraries and Dell Data Domains preferred.
- Experience with Zerto would be helpful.
- 10+ years of experience with operational administration of IT systems
- 10+ years working with monitoring platforms; LogicMonitor a bonus
- 5+ years working with an enterprise ITSM system: Service Now is a bonus
- Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage
- Managed Services or consulting experience is required
- Cloud Platform knowledge is desired
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related Data Protection certifications are a bonus.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
AHEAD
Cloud Computing
Information Technology
Software
Staffing Agency
Virtualization
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