Description

The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice – Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers. 

Responsibilities

Manage and maintain customer Network infrastructure
Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA
Possess the ability to track time worked with a degree of accuracy
Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
Must possess a working knowledge of Cisco ACI / APIC
Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC
Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation
Performs adds, moves, and changes on Network infrastructure within expected SLAs
Execute Network routine and emergency infrastructure maintenance processes as required by customer
Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
Build and maintain documentation for customer Network infrastructure
Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities
Provide support and cross-training to team members on managed solutions to ensure resilient support model
Manage service requests ensuring adherence to SLAs
Assist with cross training of other Tier 2 team members as needed
Other duties as assigned

Qualifications

10+ years of experience with operational administration of Network Infrastructure
9+ years working with monitoring platforms, LogicMonitor a plus
6+ years of experience with operational administration of Cisco Infrastructure
6+ years of experience with operational administration of Palo Alto Infrastructure
4+ years of experience with operational administration of NetScaler Infrastructure
1+ years of experience with Cisco ACI
Experience with GlobalProtect, AnyConnect, FortiClient
Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
Background with enterprise Routing and Switching technologies
Knowledge and experience with Layer 2 and Layer 3 protocols
Experience with more than two enterprise LAN, SD-WAN and WAN topologies
Strong background with operational administration of Network Management Systems and IPAM
Excellent leadership and mentoring skills
High level problem-solving and communication skills
Strong oral and written communications skills
Bachelor’s Degree or Equivalent Experience
CCNA required
PCNSA a plus
CCNP Enterprise a plus
CCNP Security a plus