Senior Network Engineer

Responsibilities:

• Manage and maintain customer Network infrastructure 
• Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. 
• Possess the ability to track time worked with a degree of accuracy 
• Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions 
• Must possess a working knowledge of APIC / ACI  
• Lead technical troubleshooting of critical network outages. 
• Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC 
• Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation 
• Performs adds, moves, and changes on Network infrastructure within expected SLAs 
• Execute Network routine and emergency infrastructure maintenance processes as required by customer 
• Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely 
• Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure 
• Build and maintain documentation for customer Network infrastructure 
• Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities 
• Provide support and cross-training to team members on managed solutions to ensure resilient support model 
• Manage service requests ensuring adherence to SLAs 
• Assist with cross training of other Tier 2 team members as needed 
• Other duties as assigned 

Qualifications:

• 12+ years of experience with operational administration of Network Infrastructure 
• 9+ years working with monitoring platforms; LogicMonitor a plus 
• 6+ years of experience with operational administration of Cisco Infrastructure 
• 6+ years of experience with operational administration of Palo Alto Infrastructure 
• 4+ years of experience with operational administration of NetScaler Infrastructure 
• Experience with GlobalProtect, AnyConnect, FortiClient 
• Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA 
• Background with enterprise Routing and Switching technologies 
• Knowledge and experience with Layer 2 and Layer 3 protocols 
• Experience with more than two enterprise LAN, SD-WAN and WAN topologies 
• Strong background with operational administration of Network Management Systems and IPAM 
• Excellent leadership and mentoring skills 
• High level problem-solving and communication skills 
• Strong oral and written communications skills 
• Bachelor’s Degree or Equivalent Experience 
• CCIE R&S or Security, PCNSE or equivalent level certification desired.