Senior Netapp Engineer

Key Responsibilities:

• Provide expert-level remote technical support for NetApp ONTAP, E-Series, and StorageGRID technologies across multiple customers.
• Troubleshoot and diagnose technical issues related to NetApp systems.
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and standard operating procedures.
• Mentor and train other support engineers in the team, sharing knowledge and best practices.
• Stay current with the latest NetApp technologies, best practices, and certifications.
• Participate in on-call rotation to provide 24/7 support for critical issues.
• Contribute to monitoring of team metrics and KPIs, ensuring the health and success of the service.
• Collaborate with other cross-functional teams as necessary to provide excellent customer support.
• Act as a liaison between technical teams, management, and vendors, ensuring clear communication and alignment.
• Support pre-sales or business development efforts by providing technical expertise and service design recommendations.
• On call support for client escalated issues

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 10–15 years of hands-on experience with NetApp storage solutions.
• Proven track record in designing and managing enterprise storage environments.
• Expert knowledge of NetApp ONTAP hardware, software, and associated features (e.g., Snapshot, SnapVault, FlexClone, SnapMirror).
• Proficiency in SAN/NAS protocols, including iSCSI, FC, NFS, and SMB.
• Familiarity with hybrid cloud environments and NetApp’s cloud services (e.g., Cloud Volumes ONTAP).
• Proven experience troubleshooting and resolving complex technical and performance issues in storage in storage environments.
• Excellent written and verbal communication and interpersonal skills
• Excellent documentation and presentation abilities.


Certifications


• NetApp certifications such as NCDA (NetApp Certified Data Administrator) Support Engineer Specialist or NCIE (NetApp Certified Implementation Engineer) are highly desirable.


Preferred Skills


• Experience with other storage vendors (e.g., Pure Storage, Dell EMC, HPE) is a plus.
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V) and their integration with storage systems.
• Familiarity with automation and scripting (e.g., PowerShell, Python) is a plus.