Senior Engineer - Windows

Duties and Responsibilities:

• Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention 
• Daily administration and support of core infrastructure systems 
• Identify, analyze, and resolve problems on a variety of Operating Systems – Windows 
• Perform root cause analysis for issues / provide workarounds to ensure business continuity 
• Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed 
• Ensure that client's infrastructure is healthy, stable, documented, and configured with accepted technical best practices 
• Ensure business continuity and security across all systems supporting the company IT operations 

Qualifications/ Technology Experience:

• Minimum of 10 years of related experience in supporting Windows in an enterprise environment   
• Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills
• Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting )
• Microsoft OS or other related training and certification required (MCSA, MCSE) 
• Strong knowledge on Azure Infrastructure
• Entra ID Knowledge
• Experience in PowerShell and the ability to create and utilize scripts preferred 
• Strong SCCM knowledge is required
• Managed Services or Consulting experience is a plus 
• ITILv4 certification encouraged 

Qualifications: Soft Skills

• Technical troubleshooting and problem-solving capabilities. 
• Approach projects and problems with a “security first” mindset. 
• Superior customer service and training skills, Strong sense of urgency, ability to set priorities 
• Ability to work without direct supervision. 
• Organized and able to shift tasks as priorities evolve. 
• Team-oriented collaborator willing to share knowledge and experience. 
• Solid communicator with the ability to provide professional documentation. 
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels 
• Skilled in achieving results in a customer centric environment 
• Self-motivated, able to work in a fast-paced environment and perform the job with little guidance 
• Experience with performance monitoring tools – LogicMonitor, SolarWinds, Elastic, etc. 
• Ability to effectively interact with all levels of business via phone, written communication, and in person