Senior Engineer, DevOps

Roles and Responsibilities

• Serve as the subject matter expert (SME) for cloud platforms, including AWS, Azure, and GCP, providing guidance on best practices and architectural decisions. 
• Supporting customers with core technologies used for Managed Services offerings including but not limited to: Cloud, Automation, Terraform, CI / CD. 
• Assist with team building through interviewing, on-boarding, and aligning technical resources. 
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders through strong communication and presentation skills. 
• Leading the creation of documentation and written deliverables.     
• Maintain high levels of project and situational awareness, ensuring that deliverables align with organizational goals and timelines. 
• Provide technical leadership to junior staff in the form of coaching, mentoring, and feedback. 
• Act as technical expert in both internal knowledge sharing as well as client engagements. 
• Ensure precision and accuracy in all tasks, demonstrating a strong attention to detail. 
• Influence direct team members and external customers regarding policies, best practices, and procedures     
• Obtain and maintain certifications with associated qualifications

Qualifications

• Subject matter expert in AWS, Azure, and GCP, with the ability to architect and manage multi-cloud environments. 
• Experience with FinOps Foundation practices and tools. 
• Knowledge of modern monitoring and observability tools such as Prometheus, Grafana, and Datadog. 
• Advanced knowledge of IaC tools (e.g., Terraform, CloudFormation, AWS CDK), CI/CD tools (e.g., Jenkins, Python, GitLab CI/CD, AWS CodePipeline), and containerization technologies (e.g., Docker, Kubernetes). 
• Strong knowledge of Cloud Cost Management processes and methodologies (FinOps, Harness experience a plus) 
• Strong leadership skills (coaching, mentoring, technical leadership). 
• Proficiency in JIRA is required, including familiarity with its features and functionality to manage workflows, track tasks, and support project management activities. 
• Strong communication and presentation skills   
• Strong project and situational awareness   
• Strong attention to detail   

Expectations

• Demonstrate deep expertise on variety of technologies used within Managed Services offerings.
• Balancing client billing responsibilities with leadership priorities.
• Strive for continuous improvement through updates to processes, practices, and documentation. 
• Ability to adapt to evolving customer requirements and changes in team workloads.
• Depth of knowledge and experience enables contribution in a more complex/critical environment 
• Provide measurable input into new products, processes, standards, and / or plans 
• Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising   
• Drive scoping, planning, and methodology for critical projects   
• Provide measurable input into new products, processes, standards, and / or plans