Product Engineer

Responsibilities

• Collaborate with the Sales Engineering team to design and specify platforms for new and existing customers.
• Develop, troubleshoot, and manage hardware platforms.
• Diagnose and work with customers and/or vendors on firmware compatibility issues. 
• Monitor EOL notices and ECNs from vendors, and initiate appropriate actions to ensure uninterrupted production for our customers.
• Research projects including new part evaluations, performance/benchmark testing, and other activities as assigned.
• Create and maintain quotes and BOMs.
• Create and maintain production routes for customer platforms.
• Oversee the launch of new product for customers.
• Provide customer technical support as requested.
• Provide production support as needed.
• Product management responsibilities as assigned.
• Frequently lift computers that weigh up to 50 pounds.

Qualifications

• 2 years of experience working with, building and integrating computer components into systems.
• 2 years of experience with Linux and Windows Operating Systems.
• 2 years of experience creating and maintaining BOMs.
• 2 years of experience setting up RAID, configuring IPMI’s, and doing base OS installs
• BS in Electrical Engineering, Computer Science, or related field.
• Excellent communication and listening skills, creativity and the ability to work closely with key customers, technical resources, and other members of AHEAD staff to successfully deliver assigned projects.
• Proven experience understanding, gathering, and documenting customer requirements. 
• Proven experience around engineering discipline and revision control, including Engineering Change Management, PLM, and EOL. 
• Strong attention to detail and excellent documentation skills.
• An understanding of quality control and computer assembly methods.
• Experience in successfully working with outside suppliers and producers.
• In-depth understanding of computer architectures, server hardware components, and computer standards
• Critical thinking and problem solving skills, planning and organizing, decision-making, communication skills, influencing and leading, team work, negotiation skills, conflict management, adaptability, and ability to thrive under pressure.
• Proven experience in risk management.
• Proven experience with New Product Introduction.
• Network+ and Server+ certifications are a plus.