Product Engineer

Responsibilities

• Collaborate with the Sales Engineering team to design and specify hardware and software platforms. 
• Manage the revision control of product and Bill of Materials throughout the product’s lifecycle. 
• Participate in the launch of new products, ensuring successful delivery to customers. 
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors. 
• Conduct research on emerging technologies, including performance evaluations and benchmark testing. 
• Monitor vendor end-of-life (EOL) notices and engineering change notifications (ECNs), initiating actions to ensure uninterrupted production of your products. 
• Create and deliver quotations and statements of work with the account management team. 
• Respond to and resolve advanced customer technical inquiries in a timely manner. 
• Mentor and provide guidance to other Product Engineers to support team development. 
• Support production teams by addressing technical challenges and ensuring smooth operations. 
• Undertake assigned product management responsibilities, contributing to product strategy and execution. 

Qualifications

• 5+ years of experience building and designing computer components into custom built systems. 
• 5+ years of experience with Linux and Windows operating systems. 
• 5+ years of experience creating and maintaining bills of materials (BOMs). 
• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems. 
• Bachelor’s degree in computer engineering, Computer Science, or a related field. 
• Strong communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects. 
• Proven ability to understand, gather, and document customer requirements. 
• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes. 
• In-depth understanding of x86 and ARM computer architectures, server hardware components, and computer standards. 
• An understanding of edge AI accelerators, model frameworks, and AI inference for edge applications. 
• Knowledge of quality control and computer assembly methods. 
• Experience collaborating effectively with external vendors. 
• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure. 
• Strong teamwork, leadership, negotiation, and conflict management abilities. 
• Adaptability and resilience in dynamic environments. 
• Proven experience in risk management and new product introduction (NPI). 
• Excellent attention to detail and documentation skills. 
• Network+ and Server+ certifications are a plus. 
• Occasionally this position requires lifting servers weighing up to 50lbs.