Principal Observability & Reliability Architect

Team: Observability

Location: Chicago, Illinois, New York, New York, Atlanta, Georgia

Commitment: Full Time

Workplace Type: hybrid

Responsibilities

• Architect Dynatrace at enterprise scale: multi-tenant and hybrid designs, ActiveGate topology, OneAgent and OpenTelemetry instrumentation strategy, consumption and licensing governance, tagging and ownership models, and AI-workload observability.
• Design end-to-end observability architectures across monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, and service visibility in hybrid and multi-cloud environments.
• Establish and mature SRE practices with clients: SLIs and SLOs, error budgets, production readiness, incident response and postmortems, and reliability roadmaps tied to business impact.
• Lead assessment and advisory workshops that define use cases, maturity roadmaps, operating models, and adoption strategies, including AIOps and automation with Davis AI, alerting profiles, and workflows.
• Define standards for telemetry onboarding, naming, tagging, service ownership, access, dashboards, alert governance, runbooks, and operational handoff, and advise on telemetry governance: data quality, retention, sampling, cardinality, and cost.
• Lead modernization initiatives: tool and alert rationalization, telemetry strategy, migration to Dynatrace from legacy APM and monitoring platforms, and integration with ITSM, CMDB, event management, and automation platforms.
• Lead complex programs, own solution design and architectural review, articulate trade-offs, and act as escalation point for delivery teams.
• Advise client executives on platform strategy and value realization, and report on program health and outcomes.
• Provide architecture and quality oversight across engagements, intervening early where outcomes are at risk.
• Support pursuits as the technical expert: scoping, positioning, demonstrations, estimate validation, and client-facing technical narratives.
• Build reusable assets such as Dynatrace reference architectures, governance models, accelerators, and points of view, and contribute thought leadership through content, partner material, and conference speaking.
• Mentor architects and consultants across the practice, and maintain Dynatrace Professional certification plus professional-level certification on at least one additional platform.

Qualifications

• 8 or more years of hands-on experience in observability, APM, SRE, or related disciplines, including architecting enterprise-scale solutions across distributed systems and multi-cloud estates.
• 4 or more years of hands-on enterprise Dynatrace experience, including architecture and governance, OneAgent and Kubernetes deployment, Smartscape and PurePath, Grail and DQL, Davis AI, SLOs, workflows and automation, and ITSM integration; Dynatrace Professional certification held or attainable within six months.
• Applied SRE experience defining SLIs and SLOs, operating error budgets, running production readiness and incident reviews, and leading reliability programs that measurably reduce incidents and time to resolve.
• Working expertise in OpenTelemetry, Prometheus, and the Grafana ecosystem, and in public cloud monitoring services on AWS, Azure, or GCP.
• Strong knowledge of telemetry governance (routing, transformation, enrichment, retention, access, cost) and experience defining enterprise standards for dashboards, alerts, tagging, and service ownership.
• Expert knowledge of platform architecture, API integration patterns, and automation frameworks (Terraform, Ansible, Python, or similar).
• Strong consultative and executive-facing presence, with experience leading workshops and translating business needs into architecture and delivery plans.
• Demonstrated leadership mentoring technical teams; familiarity with ITIL, ITSM, and DevOps principles and with scoping, estimating, and change control in consulting delivery.
• Strong communication skills, attention to detail, and a self-starting work style; able to travel occasionally (0% to 15%).

Preferred Qualifications

• Both Dynatrace Professional certifications, or Dynatrace partner program experience.
• Migration experience from AppDynamics, New Relic, Datadog, Splunk, or legacy monitoring platforms to Dynatrace; LogicMonitor or other infrastructure monitoring experience is a plus.
• Telemetry pipeline tools such as OpenTelemetry Collector, Grafana Alloy, Fluent Bit, Kafka, Cribl, or Vector, plus Kubernetes, CI/CD, and infrastructure as code.
• Integration with , Jira Service Management, PagerDuty, Opsgenie, BigPanda, or xMatters.
• Published thought leadership, conference speaking, or ownership of a named offering or accelerator; relevant cloud, SRE, ITIL, or FinOps certifications are a plus.