[ITO] (GSD) Global Technical Helpdesk Engineer (Bangkok-based)
Location: Bangkok, Thailand
Department: Information Technology
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.
The Opportunity:
For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is Agoda.com’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.
In this Role, you'll get to:
- Serving as the first point of contact for users seeking technical assistance over the phone, email or chat
- Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk
- Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues
- Work through the problem-solving process with users, empowering them to do the same in the future
- Redirect unresolved issues to the next level of support personnel
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Provide feedback on processes and make recommendations on areas to improve
- Working shifts and on call
What you'll Need to Succeed:
- Customer service
- Helpdesk ticketing systems
- Working independently and as a team player.
- A strong desire to learn
- The desire to keep up with the latest technologies and stay ahead of the curve
- Great communication and interpersonal skills; a good sense of humor is always a plus
- The ability to communicate clearly in spoken and written English
- Degree in Computer Science / Computer Engineering or similar
- Fresh Grad are welcomed.
It's Great if you have:
- Experience with Microsoft 365
- Proficiency with a MAC OS
Benefits
- Hybrid Working Model
- WFH Set Up Allowance
- 30 Days of Remote Working from anywhere globally every year
- Employee discount for accommodation globally
- Global team of 90+ nationalities
- 40+ offices and 25+ countries
- Annual CSR / Volunteer Time off
- Benevity Subscription for employee donations
- Volunteering opportunities globally
- Free Headspace subscription
- Free Odilo & Udemy subscriptions
- Access to Employee Assistance Program (third party for personal and workplace support)
- Enhanced Parental Leave
- Life, TPD & Accident Insurance
#bangkok #Thailand #phuket #krabi #entrylevel
#LI-SK1 #freshgraduate #entrylevel #bangkok #chiangmai #phuket #krabi
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say