[MBA Summer Internship 2025] CEG Project Management Intern (Bangkok)

Get to know our team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The opportunity: 

Get to learn project management in the Customer Experience Group (CEG). The role is responsible for managing global operational excellence, focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team’s performance improvement (iv) improving trust and operations with our diverse partners. This internship can serve as a good transition from software engineering/technical field to business, and vice versa. 

In this role, you'll get to:  

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem  
• Understand the different stakeholder relationships within and outside of Agoda related to driving our bottom line in the B2B space 
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented  
• Support product or commercial initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments as well as within the CEG organization to achieve projects milestones and goals
• Lead analysis aiming at processes improvement, automation of activities and implementation of new product improvements 
• Work closely with Product Management/Commercial/Engineering/Tech to improve CEG for end users

What You'll need to succeed 

• Able to do the internship from 26th of May to 1st August 2025 (10-week program)
• Currently a MBA student and will hold student status until the end of internship
• Must have working rights in Thailand or studying MBA full-time in Thailand 
• Ability to work in a fast-paced, dynamic, multicultural environment   
• Positive attitude and openness to learn and adapt
• Fluent in English both spoken and written
• Structured logical thinking and problem-solving skills. Strong numerical acumen   
• SQL experience is a big plus (you can learn it online!)   

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