Technical Process Project Manager

Job Responsibilities

• Project Management and Process Change Planning
• Lead end-to end project management for critical business initiatives, ensuring timely delivery.  
• Develop and execute plans to enhance business processes, efficiency, and overall performance for critical technology initiatives.
• Lead adoption for change management workflows, where directed by executives, or requested by individual department leadership
• Extensively analyze the current state of our technology processes and drive discussions to ascertain the best possible future state given organizational constraints.
• Create, implement, and iterate workflows with the goal of reaching that best possible future state.
• Prepare the business for large changes relating to streamlined and organized technology workflows, including more standardized use of tools across the organization.
• Establish best practices regarding assigned initiatives based on research into industry standards for similarly situated companies in terms of size and growth trajectory
• Collaborate cross-functionally to align technology process improvements with the organization's goals and objectives.
• Drive best practices for use of tools including Jira, Confluence, etc. to ensure that tech stack changes are clear and auditable.
• Develop a high level of understanding of Agiloft’s organizational structure and Departmental responsibilities so that all necessary stakeholders are both able to provide input and remain informed of next steps.
• Display leadership skills in navigating process improvements through to adoption, showing a high degree of diplomacy, patience, and empathy in written and verbal communications.
• Assess projects and functions on risk exposure, impact, and threats and work with department heads and SMEs to creatively provide solutions to respond to business needs and address risk exposure
• Manage the functionality of the Operations Resource Tracker while also identifying future process improvement opportunities and adding those opportunities to that Tracker.


• Documentation Management
• Working with the Senior Strategic Process Manager as necessary, write clear, concise documentation that can be easily understood by Agiloft personnel.
• Ensure that all processes are well-documented, standardized, and easily accessible to relevant stakeholders.


• Process Execution
• Lead critical technology process improvement projects and work cross-departmentally to ensure successful implementation
• Facilitate change management efforts associated with process improvements, ensuring smooth transitions for all stakeholders
• Ensure compliance with relevant industry standards, regulations, and company policies
• Develop strategic skills in order to back up the Senior Strategic Process Manager in order to allow maximum flexibility for your manager to assign projects based on team bandwidth.
• Mentor more junior BPE team members while demonstrating how to lead with kindness.
• Other duties as assigned

Required Qualifications

• 5+ years of experience in technical project management
• 2+ years of demonstrated ability in technical process improvement
• Proven experience Scrum Master, Incident Manager, Release Manager, or related roles where both extensive understanding of tools and technology and cross-departmental coordination was core to the role.
• Bachelor's degree in Business, Management, or a related field (Master's degree preferred).
• Strong project management skills, including experience with process mapping and documentation tools.
• Significant knowledge of: Microsoft Office Suite, Adobe, Atlassian software including Jira and Confluence, and project management tools.
• Excellent analytical and problem-solving abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Change management expertise, with the ability to lead and inspire teams.
• Knowledge of relevant industry standards and regulations.

Preferred Qualifications

• PMP Certification
• Six Sigma Green belt or greater certification
• MBA or other related advanced degree