Windows Desktop Administrator – Associate
Team: Service Operations
Location: Fort Huachuca, AZ
Commitment: Regular
Workplace Type: onsite
Requisition #: 1508
Job Title: Windows Desktop Administrator - Associate
Employment Type: Regular
Work Schedule: Full-Time, 40hr/week
Location: Fort Huachuca, Arizona
Clearance Level: Secret Clearance
Required Certification(s):
· Must have Security+ CE certification prior to hire
· Must have Microsoft desktop certification, MD-102 (or higher), AZ-900 (or higher), or CompTIA A+, within 6 months of hire
ESSENTIAL JOB DUTIES
• Be a self-motivated system administrator to provide enterprise desktop support for the Army in a fast paced and demanding environment
• Build and configure Windows-based systems in support of highly visible mission areas
• Proactively and efficiently administer desktops using enterprise toolsets such as MCM, VMware Mirage, VMware Horizon, etc.
• Effectively troubleshoot complex technical issues
• Ensure desktop configuration compliance with DoD and Army regulations
• Document technical troubleshooting efforts
• Participate in rotational on-call duties to provide after-hours support
QUALIFICATIONS
· Must have Security+ CE certification prior to hire
· Must acquire Microsoft desktop certification, MD-102 (or higher), AZ-900 (or higher), or CompTIA A+, within 6 months of hire
· HS + 2 years of experience in technical field, AA/AS, or BA/BS, to include up to one year of hands-on Windows desktop administration
· Experience with Windows 10 and Windows 11 administration
· Experience with physical and virtual (VMware) desktops
· Experience with zero client environment
· Ability to effectively troubleshoot complex technical issues
· Ability to research and develop creative solutions to unique problems
· Knowledge of networking concepts
· Ability to create and/or modify scripts (batch, PowerShell)
· Ability to document technical troubleshooting efforts
· Proficiency with Windows Active Directory services
· Familiarity with McAfee Host Based Security System (HBSS)
· Familiarity with Microsoft System Center Configuration Manager (MCM)
· Familiarity with Assured Compliance Assessment Solution (ACAS)
· Knowledge of DISA STIGs and IAVAs
· Be able to effectively communicate with team members and customers
· Work independently and as a team member; set priorities and organize work to meet deadlines
· Willing to work overtime, holidays, and weekends as necessary
· Familiarity with Intune and Azure preferred
PREFERRED QUALIFICATIONS
· Prior military IT operations experience at the Brigade level or higher
· Attention to detail and the ability to remain calm under pressure
EDUCATION, CERTIFICATION, BACKGROUND, AND YEARS OF EXPERIENCE
· Must have Security+ CE certification prior to hire
· Must acquire Microsoft desktop certification, MD-102 (or higher), AZ-900 (or higher), or CompTIA A+, within 6 months of hire
· HS + 2 years of experience in technical field, AA/AS, or BA/BS, to include up to one year of hands-on Windows desktop administration
WORK ENVIRONMENT
· Working conditions are normal for an office environment.
· Fast paced, deadline-oriented environment.
· May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)
- Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
- Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
- Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
- Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
- Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
- Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
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