Project Manager

Team: Operations & Program Management

Location: Remote

Commitment: Regular

Workplace Type: remote

Job Description

Under general oversight of a program manager, oversees multiple technical/scientific projects or one larger project. In addition to duties of Project Manager I, builds and maintains working relationships with vendors, and other departments involved in the projects, and may have some customer contact. Prepares reports for upper management regarding status of project.
 
Function-specific level guidelines: Provides innovative solutions to complex problems that impact project's success. Normally has a Bachelor's degree in a related scientific or technical discipline. May have a Project Management Professional (PMP) certification or is pursuing one.

Education and Background

Typically has a Bachelor's degree, and 9 - 11 years of experience, or equivalent relevant work experience; e.g., each year of work experience may be substituted for each year of education required.

Years of Experience

9 - 11 years

Required Skills

Technical Expertise
 
1. Agile Methodology Expertise:
• Proficient in Agile frameworks such as SAFe, Scrum, DevSecOps, and Lean Agile.
• Experience managing Agile Release Trains and leading Agile teams.
• Ability to oversee backlog grooming, sprint planning, daily stand-ups, retrospectives, and program increments.
2. Software Development Lifecycle (SDLC) Knowledge:
• Demonstrated ability to manage projects through all SDLC phases, including concept definition, design, execution, operation, maintenance, and decommissioning.
• Familiarity with TSA Systems Engineering Lifecycle (SELC) processes and gate reviews.
3. Risk Management:
• Skilled in developing, maintaining, and implementing risk management plans, including risk identification, mitigation, and monitoring.
• Ability to manage technical risks, ensure timely escalation, and coordinate risk resolution.
4. Performance Metrics Management:
• Ability to use Application Lifecycle Management (ALM) tools to track metrics like defect closure rates, sprint velocity, and system performance.
• Proficient in analyzing and reporting on key performance metrics (KPPs) and quality assurance metrics.
5. Cybersecurity Knowledge:
• Familiarity with cybersecurity processes, including POA&M resolution and compliance with DHS IT security standards.
• Knowledge of vulnerability scanning, risk assessments, and contingency plans for IT systems.
 
Program Management Expertise
 
6. Strategic Planning:
• Experience developing and maintaining Program Management Plans (PMPs) that align with organizational goals, tactical roadmaps, and technical strategy.
• Ability to plan and track budgets, resource allocation, and schedules.
7. Stakeholder Communication:
• Strong communication skills to maintain effective coordination with TSA leadership, other contractors, and stakeholders.
• Experience developing and maintaining communication plans, including RACI matrices.
8. Team Leadership:
• Skilled in managing cross-functional teams, including federal employees, contractors, and external vendors.
• Ability to foster collaboration across diverse project teams to achieve shared goals.
9. Transition Management:
• Experience managing transition-in and transition-out phases for government contracts.
• Ability to develop and implement staffing plans, risk management approaches, and transition project schedules.
 
10. Scheduling and Resource Management:
• Proficient in MS Project or similar tools for developing resource-loaded, resource-leveled project schedules.
• Ability to manage both steady-state operations and fluctuating workloads.
 
Operational Oversight
 
11. Quality Assurance:
• Proven ability to implement and maintain Quality Assurance Plans (QAPs) and Quality Control Plans (QCPs).
• Strong attention to detail to ensure deliverables are accurate, complete, and client-ready.
12. Incident Management:
• Experience handling critical incident management and root cause analysis to resolve system outages and disruptions.
• Ability to coordinate with infrastructure contractors to identify and address issues.
13. System and Application Support:
• Knowledge of operations and maintenance (O&M) processes, including Tier 3 support and application-level troubleshooting.
• Familiarity with monitoring tools for application performance and system interfaces.
  Documentation and Reporting
14. Deliverables Management:
• Ability to ensure timely submission of deliverables, such as design documents, test plans, risk registers, and transition plans.
• Experience tracking and reporting on program status, metrics, and burn rates.

15. Compliance and Accessibility:
• Knowledge of Section 508 accessibility standards and ability to ensure compliance in ICT deliverables.
 
Soft Skills

16. Problem-Solving Skills:
• Ability to proactively identify and resolve challenges, including technical and operational issues.
• Strong analytical skills to assess program performance and recommend improvements.
17. Leadership and Decision-Making:
• Demonstrated leader

Preferred Skills

Preferred Certifications

1. Project Management Professional (PMP) certification.
2. Certified Scrum Master (CSM) or equivalent Agile certifications.
3. SAFe Agilist (SA) or SAFe Program Consultant (SPC) certifications.
4. Certified Information Systems Security Professional (CISSP) for cybersecurity expertise.
5. ITIL Foundation Certification for IT service management

Working Conditions

Virtual. managing a driven Agile team.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.