Deputy Program Manager

Team: Operations & Program Management

Location: Fort Huachuca, AZ

Commitment: Regular

Workplace Type: hybrid

Job Description

Summary

We are seeking an experienced Deputy Program Manager to support a large scale Department of the Army IT Service Delivery contract. The DPM will partner with the Program Manager to oversee contract execution, ensure high quality service delivery, and maintain operational excellence in a complex, fast paced defense IT environment. This role is essential to sustaining mission readiness, continuity of operations, and the successful delivery of enterprise IT services supporting thousands of users.

Key Responsibilities

Program Leadership & Operations
• Support the Program Manager in daily leadership of a multi-disciplinary IT service delivery team across multiple disciplines.
• Oversee contract performance, staffing, resource allocation, and adherence to SLAs.
• Lead internal and customer meetings, briefings, and communications.
• Serve as acting Program Manager when required.
Stakeholder Engagement
•  Serve as a primary liaison with the Prime Contractor, government stakeholders, and internal teams.
• Ensure clear communication, alignment with mission objectives, and responsiveness to evolving requirements.
Strategic Planning & Execution
• Develop and implement strategic plans to achieve program goals and support regional growth initiatives.
• Identify opportunities for program improvement and drive continuous improvement initiatives.
Performance & Quality Management
• Establish and enforce policies, procedures, and performance standards.
• Monitor program metrics, prepare reports, and support data driven decision making.
• Ensure the quality, accuracy, and timeliness of all deliverables.
Resource & Financial Management
• Support resource planning, scheduling, and tasking of technical and functional specialists.
• Ensure efficient use of personnel and budget resources.
• Assist with budget development, tracking, and financial performance oversight.
Risk & Compliance
• Identify, assess, and mitigate technical, operational, and financial risks.
• Ensure compliance with contractual, regulatory, and security requirements, including cybersecurity policies and standards.

Education and Background

• Bachelor’s degree in IT, Business, Management, or related field.
• PMP or PgMP certification required; ITIL certification preferred.

Years of experience

3+ years of program leadership experience.

Required Skills

• Proven leadership that empowers teams and drives high performance.
• Ability to collaborate across diverse organizations and stakeholder groups.
• Strong organizational, time management, and analytical skills.
• Working knowledge of IT technologies, vendors, and enterprise products.
• Proficiency with Microsoft Office Suite, data analysis tools, and project management software.
• Experience with federal contracting, FAR, and SBA related processes (preferred).
• Excellent written and verbal communication skills.
• Proven experience in program or project management within federal, defense, or enterprise IT environments.
• Strong understanding of IT service delivery, service management frameworks, and operational support models.
• Demonstrated ability to lead teams and manage complex technical operations.
• Excellent communication, stakeholder engagement, and organizational skills.
 
Supervisory Duties
• Lead and mentor technical and project staff throughout all phases of the program.
• Provide guidance, performance feedback, and professional development support.
• Ensure successful integration and execution of all program segments and services.

Preferred Skills

• Experience supporting Department of the Army IT programs.
• Familiarity with enterprise service management tools and performance dashboards.
• Ability to operate effectively in high tempo, mission critical environments.

Working Conditions

• Primarily remote with required local presence and frequent site visits.
• General office environment; work is mostly sedentary with occasional standing/walking.
• Standard office equipment and favorable working conditions.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.