ROLE
MES/Historian Support Engineer
PURPOSE
As a MES/Historian Support Engineer within the Operational Team, you are the technical bridge between the shop floor and the enterprise. Your mission is to configure, develop, and support MES (Manufacturing Execution Systems) and Historian platforms, ensuring seamless data flow across the industrial stack.
You translate operational requirements into high-performance logic, utilizing a mix of C# backend development, scripting, and low-code/no-code workflow platforms. Your expertise ensures that critical production data moves reliably between ERP interfaces and control systems, maintaining the digital heartbeat of our manufacturing environment.
KEY RESULT AREAS
1. Industrial Domain Integration (MES/MOM)
Aim: Align software solutions with factory-floor realities.
Apply knowledge of MES/MOM frameworks to streamline manufacturing workflows.
Ensure software architecture aligns with ISA-95 and Purdue Model standards for industrial automation.
Collaborate with automation engineers to integrate software with shop-floor hardware.
2. Operational Support & Incident Management
Aim: Minimize downtime through expert troubleshooting and ticketing excellence.
Provide advanced (Level 3) support for application-level issues using JIRA/Ticketing systems.
Identify root causes of software failures in production and implement permanent fixes.
Participate in on-call rotations to support critical 24/7 industrial operations.
3. Technical Innovation & Documentation
Aim: Standardize processes and reduce manual overhead.
Automate repetitive operational tasks using scripting (PowerShell, C#, Python, etc).
Maintain comprehensive technical documentation, including API specs and database schemas.
Share knowledge through "lessons learned" sessions after resolving complex incidents.
PERFORMANCE CRITERIA
Education: Professional Bachelor's or Master's degree in Computer Science, Information Technology (IT), or a related technical field.
Platform Mastery: Hands-on experience with MES/MOM or data historians (e.g., AspenTech, TrakSYS, OSIsoft PI, Aveva, etc.).
Core Tech: Knowledge of scripting languages and strong SQL skills.
Industrial Standards: Deep understanding of the ISA-95 hierarchy and Purdue model.
Connectivity: Practical experience with OPC (UA/DA) and integrating software with ERP systems.
Support Tools: Hands-on experience with Jira or other ITSM ticketing platforms.
Operational Readiness: Willingness to work in a 24/7 operational environment, including participation in on-call rotations to ensure system stability and uptime.
Languages: Proficiency in English (written and spoken) is required. Spanish, French, or Dutch are a plus.
Join AG Solution Where Talent Shapes Industry 4.0
At AG Solution, we build intelligent solutions for the process industry, combining automation, process control, data management, and MES/MOM systems to help manufacturers reach operational excellence.
Now part of the Saphir Group, we are one of Europe’s leading Industry 4.0 partners, with more than 400 engineers and consultants working across Europe, the UK, and the US.
Driven by People. Powered by Technology.
Our success starts with our people. We invest in growth through continuous learning, mentorship, and our AG Academy, ensuring every colleague has the opportunity to develop their skills and career.
We believe that innovation happens when people feel trusted, connected, and inspired.
A Global Team with a Human Touch
With offices in over 15 cities worldwide, we bring together diverse expertise and perspectives — from Antwerp to Barcelona, Rotterdam to Lyon, and New York to Krakow.
At AG Solution, you’ll work on meaningful projects that drive efficiency, sustainability, and digital transformation for leading manufacturers worldwide.
Built to Scale. Driven by Talent.
Ready to shape the future of industry?
Explore our opportunities and grow with a team that’s redefining what’s possible.
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