NOC Engineer (Tier 3)
Location: Ludhiana
Department: Engineering
Experience: 8 years
- Delhi
- Jaipur
- Pune
- Chandigarh
- Own major incident management, serving as the escalation point for Tier 2.
- Lead high-severity incidents, guiding resolution from start to finish.
- Drive capacity planning, network optimization, and continuous improvement initiatives.
- Develop and refine NOC processes, runbooks, and best practices in alignment with ITIL.
- Coordinate with cross-functional teams for large-scale deployments, upgrades, and audits.
- Advanced Network Management: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
- Operations & Automation: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
- Infrastructure & Virtualization: VMWare, Server systems (Windows/Linux)
- Data Center: DCIM systems, including chiller plants, AHU, HVAC & PAC
- 8+ years of experience in network operations or large-scale infrastructure support.
- ITIL v3 certification (required).
- Deep expertise in routing, switching, firewalls, and advanced monitoring tools.
- Excellent leadership, problem-solving, and communication skills.
- Ability to handle fast-paced and high-pressure situations effectively.
- Opportunity to lead cross-functional projects and mentor Tier 1 and Tier 2 staff.
- Must be open to on-call support for major incidents.
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